Privacy Policy

1. Introduction

Neelim Healthcare Consulting ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in connection with healthcare licensing consulting.

By using our services or providing us with your personal information, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services or provide us with your personal data.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

• Full name, email address, phone number, and mailing address
• Professional qualifications, degrees, and certifications
• Employment history, clinical experience, and specialization details
• Passport and identification documents
• Good standing certificates and professional registration details
• Examination results and scores
• Payment and billing information
• Any other information you provide in correspondence with us

2.2 Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website and search terms used
• Device information and screen resolution
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your healthcare licensing applications
• Assess your eligibility for specific healthcare authorities
• Communicate with you about your applications, services, and inquiries
• Submit applications on your behalf to relevant regulatory authorities
• Coordinate with Dataflow Group for Primary Source Verification
• Register you for Prometric examinations where applicable
• Process payments and manage billing
• Improve our website, services, and customer experience
• Send you relevant updates about licensing requirements or regulatory changes
• Comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Healthcare Regulatory Authorities: DHA, DOH, MOHAP, DHCC, SCFHS, QCHP, NHRA, MOH Oman, MOH Kuwait, and other relevant bodies as required for your licensing application.
• Dataflow Group: For mandatory Primary Source Verification of your credentials and qualifications.
• Prometric: For examination registration and scheduling.
• Payment Processors: To securely process your payments. We do not store full credit card details on our servers.
• Legal and Regulatory Bodies: When required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations. Typically, we retain client files for a minimum of 5 years after the completion of services to support license renewals and future applications.

You may request deletion of your data at any time, subject to our legal and regulatory retention obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for specific purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at support@neelim.com.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Due to the international nature of our services, your data may be transferred to and processed in countries outside your country of residence, including the UAE, Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: